Frequently Asked Questions
How can I place an order at Santa's House Decor?
It's very simple 🎅. Just add the products you like to your cart and follow the steps of the checkout process. You'll be able to enter your shipping information and choose your preferred payment method before confirming your order.
What payment methods do you accept?
We accept payments by card (Visa, MasterCard, American Express), PayPal, and other secure methods depending on your country. All transactions are encrypted to ensure your security.
Can I modify or cancel my order?
Yes, as long as your order hasn't been shipped yet. Write to our customer service email as soon as possible and we'll do our best to help you with the change or cancellation.
How long will it take for my order to arrive?
Orders usually arrive within 8 to 12 business days . During the holiday season, delivery times may vary slightly.
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number so you can check the shipping status at any time.
What do I do if my order arrives damaged or incomplete?
We're so sorry if that happens 😔. Please contact us within 48 hours of receiving your order, attaching a photo of the affected product, and we'll send you a quick solution: a replacement or a refund.
Can I return a product if I'm not satisfied?
Of course. You have 14 calendar days from receipt of the order to request a return, provided that the product is in its original condition and with its packaging.
How can I contact you?
You can contact us through the contact form on our website, send us an email, or use the live chat in the bottom right corner. We're happy to help!
When will I receive my order?
Yes, we offer special conditions for shops, decorators, and companies wishing to purchase large quantities or create custom Christmas decorations. Write to us and we'll give you all the information.
Can I receive decorating ideas or news?
Of course! Subscribe to our newsletter and receive inspiration, exclusive releases, and special offers directly in your inbox.